Master the skills you need to succeed in today’s customer-focused workplace in this 6 part series presented in partnership with Alamance Community College. Join us for a unique learning experience with professional encourager Karen Watts.
• Identify elements of a good or great customer service experience
• Understand and model behaviors that are essential for delivering good customer service
• Discuss and apply various business communication strategies – verbal and written
• Recognize the fundamentals of customer loyalty and relationship
• Identify and manage the most common customer service problems
• Practice good customer service strategies with peers
When: Tuesdays and Thursdays February 11th - 27th, 9AM - 12PM
Register Today:https://lp.constantcontactpages.com/ev/reg/9gjczgq/lp/006ade8d-ba06-43d…
Questions? Contact Kate Meyer at outreach@wrcac.org.
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